The Grievance Complaints Policy and Procedure is suitable for all sized businesses. This Policy, concisely and clearly describes the Company’s expectations and guiding principles for appropriate workplace dealings. The Grievance Complaints Policy and Procedure provides a set of general principles to guide staff in their conduct as employees and as representatives of the Company. These principles are designed to give guidance to employees when dealing with conflict within the workplace. The Grievance Complaints Policy and Procedure is a formal procedure that an employer and their employees follow to deal with expressions of dissatisfaction about a work situation. The policy and procedure provides a means to ensure and restore good working relationships. An effective and trusted grievance procedure will mean that grievances are more likely to surface earlier, be resolved earlier, and be less likely to escalate.